Refund and Returns Policy

1. General Overview

At citydeal we strive to ensure that every purchase meets your expectations. This Refund and Returns Policy explains the conditions under which you may return products, request refunds, and the responsibilities of both the customer and the company.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the product. After this period, returns will not be accepted.

2.2. Condition of Items

To be eligible for a return, the item must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or proof of purchase.
• Free from any signs of alteration, wear, or damage caused by the customer.

2.3. Non‑Returnable Items

The following products cannot be returned or refunded:

• Personalized or custom‑made items.
• Perishable goods, including food and flowers.
• Digital downloads or software licenses.
• Products marked as “Final Sale” at the time of purchase.

3. Return Process

3.1. Initiating a Return

To start a return, please contact our Customer Support team at [email protected] or call +1 (407) 694-4996. Provide the following information:

• Order number.
• Reason for the return.
• Preferred method of refund (original payment method or store credit).

3.2. Shipping the Return

Once your request is approved, we will provide a prepaid shipping label (when applicable). Pack the item securely and include the return authorization number inside the package. You are responsible for returning the item within the specified time frame.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method unless otherwise agreed. Store credit may be offered as an alternative at the discretion of citydeal.

4.2. Processing Time

Refunds are typically processed within 7‑10 business days after we receive and inspect the returned item. The time it takes for the funds to appear in your account depends on your bank or card issuer.

5. Customer Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues within the 30‑day window.
• Return the item in its original condition and packaging.
• Cover any return shipping costs unless the return is due to a defect or error on our part.

6. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. citydeal reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.

7. Contact Information

If you have questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1 (407) 694-4996
• Mailing Address: 7906 North Washington Avenue, Orlando, Florida 32862, United States